Jewelry Warranty Policy

Leanon Jewelry Warranty Policy

At Leanon, we are dedicated to providing high-quality jewelry that brings lasting satisfaction to our customers. To ensure your peace of mind, we offer warranty services tailored to different jewelry collections:

1. Sterling Silver Jewelry: One-Year Warranty

For our sterling silver jewelry, Leanon provides a one-year free warranty. The warranty covers repairs or replacements for any defective products during the warranty period.

  • If your sterling silver jewelry experiences non-human damage within one year of receipt and is deemed defective by Leanon, we will offer a free replacement.
  • If the product encounters issues beyond the one-year warranty, customers will be responsible for the cost of maintenance and shipping.

2. Moissanite Jewelry: Lifetime Warranty

Our Moissanite jewelry comes with a lifetime warranty for free maintenance.

  • Customers will enjoy lifetime free maintenance services for Moissanite jewelry.
  • Please note that shipping costs for maintenance of Moissanite jewelry are to be covered by the customer.

Warranty Process

  • Whether the product is under warranty or not, customers must contact Leanon for repair authorization. Our team will provide a return address once your request is approved.
  • When returning the product, please ensure it is packaged securely in the original packaging or packaging that provides equivalent protection.
  • Upon receiving the defective item, we will promptly ship you a new or repaired piece. Please allow 12-20 days for delivery.

Non-Warranty Coverage

Please note that Leanon does not provide free maintenance for damages caused by natural disasters, such as lightning, floods, earthquakes, or fires.

At Leanon, we stand by the quality of our jewelry and are committed to ensuring your satisfaction. If you have any questions or need assistance with warranty services, please don’t hesitate to contact us, and our team will be happy to assist you.

This warranty policy ensures clarity and peace of mind for your customers while keeping the language consistent with the brand’s commitment to quality. Let me know if you need any further modifications!